Nov 21, 2020 Blogs Virtual office

The Importance Of Phone Support For A Business

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Communication is vital for any business. In this age of live chat and social media taking the center stage, phone communication has still retained its position. Though most of the business is conducted online these days, the phone is what the customer’s pickup to reach in times of distress. The need to get help instantly is via phone. So, the Phone has become an integral part of conducting business every day. Phone support also assures the customers that they can get support during distress immediately. This assurance the customers receive is immense and much needed to conduct and establish business today.

With a virtual office, one can avail the services of a trained receptionist who can handle the calls from the people reaching you.

Phone fills the need of the customers to be heard

Nowadays, when most of the business can be done online it is only when people need the task to be completed urgently or if they confused, will they pick the phone to call. The need of the customer is to be heard and to seek a solution for the problem. The customers might be calling with a query or complaint or neutral question they like the phone to be answered by a person. If in case this is not possible, a voice mail service would be helpful here. The features like call waiting, call return, and call forwarding options help to receive and return the calls as soon as possible.

Customers call when they are unhappy about the product or service. Phone interaction would be a better way to know the situation better and turn it in your favor. Just to listen to those few minutes of the distress the customer has gone through, will go a long way to diffuse the situation. A calm and friendly voice answering the phone at the other end will give a human face to the business. The message put across is that customers do matter, and they are heard. The virtual office in Bangalore has provisions for all the above services.

Virtual office saves your time

If you are an entrepreneur or a self-employed or a startup, then your time has great value. But one should also handle the clients or customers in their hectic schedules. In a virtual office, the receptionist will address the calls and transfers you only if necessary. This saves your time and gives a better impression of your company as the call is handled professionally.

Phone conversations aid you to improve

It is a known fact that unhappy and disgruntled customers are the ones to give honest feedback. The feedback might upset you, but it still is feedback to work on to improvise for better. The feedback obtained from the phone conversations is important. Customers give information on what is working and what is not working.

Information obtained from the customer service conversations over the phone can prevent further questions and problems. When directly interacting with the customer, you can anticipate the questions coming further in the conversation and answer them to clarify the doubts. Finding the root cause and solving it will reduce the calls to a drastic extent. The feedback from customers aid entrepreneurs to find the root causes and eliminates them.

The virtual office space understands the need for customers to connect with their company/organization. They can arrange for the needed assistance to support customers. But it is always advisable to know the things to avoid while choosing a virtual office.

One solution to a root cause can establish the trust of customers with the business.  Phone service from a virtual office is an effective method when used with empathy and aid in the growth of the business.

Understanding the crucial role the phone plays in growing one’s business, the iKeva as a business centre has made privileges for assistance from phone to individuals conducting business from virtual office space.

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